Discreet Shipping & Returns

Coco’ De Lux Shipping Policy

Discreet Delivery and Billing

Free USPS First-Class Shipping

We offer free domestic shipping for orders of $50 or more. USPS First Class shipping is used for all orders shipped within the continental U.S., including Alaska, Hawaii, and Puerto Rico. Coco’ De Lux will display applicable shipping rates at checkout. We currently do not ship internationally.
Orders typically ship by the close of the next business day once payment is processed. You will receive an email confirmation with tracking information when your order has been handed to the carrier. If you do not see this message, please check your spam or junk folder. Incomplete or incorrect billing details may delay processing.
If your shipping address differs from your billing address, additional verification may also delay fulfillment. You can track your shipment using the carrier tracking number provided in your shipping confirmation email from Coco’ De Lux.

Payment Options and Taxes

Coco’ De Lux currently accepts Visa, MasterCard, American Express, and Discover.
In accordance with state law, if an item is subject to sales tax, it will be calculated based on the applicable rate for your shipping address at the time of purchase.

Customer Satisfaction Policy (Returns)

In the unlikely event that your package is damaged in transit, please contact our customer support team for assistance. Coco’ De Lux products are classified as personal care items and, for health and safety reasons, cannot be returned or resold once opened. We are confident that you will love your Coco’ De Lux purchase. However, if you are unsatisfied for any reason, please contact us at hello@cocodelux.com before disposing of the product. Your feedback matters to us.

Shipping FAQs

When will I receive my order?

Orders shipped within the continental U.S. via USPS First Class typically arrive within 4-10 business days, depending on several factors. You will be able to track it.

How can I track my order?

Tracking information will be emailed once your order ships. If you don’t see the email, check your spam or junk folder. Delivery estimates are based on the most current data available from the carrier. Occasionally, USPS tracking updates may appear delayed or inaccurate. Please allow 5-10 days for delivery. Weather, holidays, or carrier volume may affect delivery times.

Where can I ship my order?

We ship to addresses within the continental U.S., Alaska, Hawaii, and Puerto Rico.

Can I change the shipping address after placing an order?

Once an order is submitted and your payment is processed, we will ship. Once shipped, the delivery address cannot be changed. If you made an error, please contact Customer Service at hello@cocodelux.com immediately, or call 877-262-6359 (877-COCODLX) during business hours (9 a.m.– 6 p.m. EST, Monday-Friday).